Returns & Exchanges
At Metro Flower Market, we strive to provide the freshest blooms and highest quality floral supplies. If you are not completely satisfied with your purchase, please review our process below for timely resolutions and replacements.
Report Issues Promptly
Due to the perishable nature of our products, please notify us within 24 hours of delivery or pickup if there are any quality concerns with your flowers.
Document the Concern
Provide clear photographs of the flowers or damaged merchandise along with your order number to help our team assess the condition for a credit or exchange.
Return Non-Perishable Items
Hard goods, vases, and floral tools may be returned in their original, unused condition within 14 days of purchase for a full refund.
Receive Resolution
Once your claim is reviewed, we will issue a store credit, process a refund to your original payment method, or arrange for a fresh replacement delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing